► Course Overview
The FCA is introducing a new Consumer Duty, which is intended to provide higher and clearer standards of consumer protection across the financial services sector, by requiring firms to embed consumer outcomes in all aspects of their businesses and put the needs of their customers first. This course will look at the Consumer Principle, the Cross Cutting Rules that have been introduced and the Four Outcomes the FCA are seeking to achieve.
► Course Objectives
The course will set out the Four Outcomes’ rules which require firms to:
The course will look at key Consumer Duty milestones during the implementation period and examine how the FCA is encouraging firms to put clients’ interests at the core of everything they do.
► KEY TOPICS
Consumer Duty Structure
Course aimed at: Senior Managers, including Executive Directors, Partners, Non-Executive Directors, Operations, Risk and Compliance. The course is especially suited for those tasked with understanding the Consumer Duty and its implications. The course is equally suited to participants from firms with and without retail client permissions.
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